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Installation
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Commissioning
Maintenance

Handover

Here, you’ll find all your important documents in one easy-to-access place, including your warranty details, MCS compliance certificates, user guides, and maintenance tips. Keep these handy, and rest assured we’re always available if you need advice or support in the future.

Pay your balance

Thank you for choosing Energise Plumbing & Heating Limited to install your heat pump.

We've completed our quality checks on your installation, and your final payment of £3,550.99 is now due. You can pay this online by clicking the button below.

Once we receive your final payment, your handover documentation will be available, including your MCS certificate, insurance-backed 2-year workmanship warranty, and product manufacturer warranties. 

Final invoice
Pay £3,550.99 now

Payment received

Thank you for your payment. Your handover pack, including all your registration documents will be available once they have been completed and we have received your grant payment from the government.

Your installation

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Heat pump

Serial number: 1234-5678-9000

View user manual

Cylinder

Serial number: 1234-5678-9000

View user manual

Controls

Serial number: 1234-5678-9000

View user manual

Registrations

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MCS certificate

This is the record of your heat pump being registered with the Microgeneration Certification Scheme (MCS)

View certificate

Workmanship warranty

Your installation has been registered with HIES, a consumer code, who insurance back our two-year workmanship warranty

View warranty

HIES consumer code

Find out more about the HIES consumer code and the benefits it provides you

View info leaflet

Building control

You heat pump installation has been registered with your local building control

View certificate

Electrical safety

This is your electrical safety certificate covering the electrical work undertaken.

View certificate

DNO notification

We have registered your installation with your local District Network Operator

Manufacturer warranty

Here is your manufacturer's warranty for your heat pump and cylinder

View warranty certificate

Commissioning and compliance

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MCS handover information
At property handover
Commissioning checklist
Invoice
Paid in full

Service and maintenance

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A heat pump is an efficient piece of kit, but like any piece of equipment, it needs a bit of care to perform its best. Proper maintenance can help extend the life of your heat pump, keep it running efficiently, and prevent costly repairs.

Neglecting maintenance can lead to reduced efficiency, higher energy bills, and even breakdowns.By staying on top of regular checks, cleaning, and servicing, you ensure your heat pump continues to provide reliable heating and hot water throughout the year. If you have any questions please drop us a line at hello@dwellow.co.uk or give us a call on 0330 822 2795

Regular maintenance tasks you can do

While some aspects of heat pump maintenance should be left to professionals, there are a few simple tasks youcan do yourself to keep your system in good condition.

1. Clear any debris
The outdoor unit is exposed to the elements and can get clogged with dirt, leaves, and debris. Keeping the area around the unit clean will help maintain good air flow which is essential for keeping your home warm.
2. Give it a clean
Just like anything outside the unit will occasionally need a bit of a clean. Just use warm water and a soft cloth to wipe off any grime build up.
3. Check for ice
During colder months, check for ice buildup on the outdoor unit. If there’s excessive ice, it could affect the system’s efficiency and might signal a problem with the defrost cycle.
4. Check for obstructions
Heat pumps need good air flow both behind and in front of the unit. Avoid placing anything, like an outside sofa or chair, in front of the unit and check for build up of debris or weeds behind and to the side of the unit.
Pressure loss
It's fairly common for your new heating system to lose some pressure over the first week or two. This is a result of trapped air being released from the system.

If that does happen its an easy fix. This is a photo of your filling loop. To refill the system you turn the two black plastic knobs, and keep an eye on the pressure guage - closing them when the black arm gets to 1.5bar.

If you're uncertain, I'm just a phone call away on 07792 202424.
Annual professional service
Whilst you can carry out the three tasks above yourself, it’s important to schedule a professional service once a year to ensure your heat pump remains in peak condition. It’s also a requirement to maintain your manufacturers warranty. A heating engineer will inspect, clean, and tune your system, identifying any potential problems before they turn into costly repairs.
View annual maintenance check list

Our partners

dwellow

To help you access the government grants available to support homeowners make the transition to heat pump we work with dwellow, a MCS certified, installer.

Learn more

Ideal Heating

We proudly install Ideal Heating's range of air source heat pumps. Ideal Heating, founded in 1906, have been innovating for more than a century.

Visit the Ideal Heating website
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HomePrivacy PolicyLegal
Energise Plumbing and Heating Limited is working in partnership with Dwellow Limited to deliver your heat pump installation. You installation will be completed by Energise Plumbing and Heating Limited, with dwellow providing the design of the system and final commissioning sign off to Microgeneration Certification Scheme (MCS) standards.
© Dwellow Limited. All rights reserved. | Registered in England & Wales company No. 15114137; VAT No. GB460751203. Registered office: Hermes House, Fire Fly Avenue, Swindon, Wiltshire, SN2 2GA. We are certified by the Microgeneration Certification Scheme (MCS) to design and install air-source heat pumps, solar PV and batteries. We're also a member of the HIES consumer code, meaning your deposit will be insurance-backed as well as your two-year workmanship warranty. We've also been awarded the TrustMark quality mark, reflecting our commitment to quality, standards and consumer protection.

Dwellow Limited is authorised and regulated by the Financial Conduct Authority (Register no. 1016452). We are a credit broker and not a lender and offer credit from a panel of lenders. Credit is available subject to status to UK residents aged 18 or over. Terms and conditions apply. Not all products offered are regulated by the Financial Conduct Authority. Registered with the Information Commissioner's Office under reference number ZA026178.